Assistant General Manager

RTR Pilates | Reports to General Manager

RTR Pilates is the standard of excellence in contemporary reformer Pilates, serving as the premier boutique studio in the Maryland and Virginia area. Rooted in the belief that positivity thrives through meaningful connections, we foster an environment where wellness meets community. Our studio is dedicated to empowering individuals to achieve their fitness goals while building lasting relationships and spreading joy along the way. RTR Pilates is a place to thrive — join us!

The AGM: Heart, Hustle, and Operational Excellence

As the Assistant General Manager, you are the energetic core of the studio. You bridge the gap between high-level strategy and daily execution, ensuring that our team thrives, our community grows, and our members experience the absolute best of our brand every single day.

1. Client relations     

• Strategic Partnership: Collaborate seamlessly with your General Manager to optimize the sales funnel (Leads → Intros → Memberships). Identify growth opportunities and execute localized initiatives to crush monthly revenue targets.
• Flawless Execution: Take ownership of daily studio readiness. Ensure inventory is fully stocked and every reformer is maintained to the highest safety and aesthetic standards.
• Consistent Leadership: Provide a steady, reliable presence four days a week once a week across all dayparts (mornings, mid-days, evenings, and weekends).

2. RTR Vibe

• The RTR Hospitality Way: Serve as the beating heart of client relations. Flawlessly manage daily communications (Axle, texts, info box), ensuring every lead and member receives a prompt, professional, and warmly solution-oriented response.
• Loyalty & Retention: Proactively track churn data with the GM and execute thoughtful member-save strategies to re-engage at-risk clients and build lifelong loyalty.
• Vibrant Ambassadorship: Foster a fiercely inclusive, high-energy environment where the RTR mission thrives. Ensure staff and clients feel inspired, valued, and connected the moment they walk through the doors.

3. Grassroots & Events

• Grassroots Momentum: Be the face of RTR in your neighborhood. Spearhead high-impact lead-generating events, host quarterly member-appreciation events, and boldly forge local partnerships (driving at least four strategic touchpoints per week).
• Digital Storytelling: Capture the magnetic energy of your studio events, supplying the social media team with dynamic content that drives leads and amplifies local brand awareness.
• Market Expansion: Fuel excitement for new pod locations by driving presale blitzes, staffing pop-ups, and establishing our signature culture in new markets from day one.

4. Teaching the RTR Way

• Inspiring Instruction: Lead from the front by teaching high-energy, brand-consistent reformer classes, open houses, and workshops that keep clients coming back for more. 8-12 classes per week.
• Team Elevation: Partner with the GM to mentor and elevate the coaching team. Provide regular evaluations and actionable feedback to guarantee the RTR Hospitality Way is delivered flawlessly in every single class.

5. New Client Journey :

• New Client Journey: Take ownership of the new member lifecycle—from initial lead to first visit, and intro offer to full membership. Guarantee that every step of the funnel is anchored by authentic, human touchpoints that build lasting loyalty and shape the future of the RTR community.
• Strategic Intro Workshops: Capitalize on seasonal lead surges by organizing and leading dynamic Intro Workshops. Serve as the essential bridge between a raw lead and a Level 1 class, equipping brand-new clients with the confidence, foundational skills, and connection they need to seamlessly transition into our regular schedule.
• Seasonal Sales Execution: Champion the on-the-ground rollout of seasonal sales strategies as determined by the Sales and Marketing team. Drive these strategic initiatives on the studio floor, ensuring flawless execution to maximize conversions, capitalize on campaign momentum, and hit targeted membership goals.

 

Accountability

• Reports to the General Manager, who holds the AGM accountable to weekly scorecard metrics — including partnership touchpoints, event execution, and spreadsheet upkeep.

Requirements

• Fitness teaching experience preferred; client relations experience a plus.
• Genuine passion for fitness and a solid understanding of industry trends.
• Desire to learn fitness software, analytics, and financial acumen in preparation for a GM role.
• Ability to work on-site at managed locations within the DMV (District, Maryland, Virginia) area.
• Schedule flexibility to meet the needs of the community, including early mornings, evenings, and weekends for class instruction, events, and studio coverage.
• Employment is contingent upon successfully completing a background check.

Compensation & Benefits

• Total On target Earnings Package $72,400 – $89,600

• • Base salary: $48,000–$52,000, 
  • Compensation for teaching classes  (8-12 classes per week) $16,600 – $25,000
  • Monthly revenue share bonus $400-$800 per month
  • Health insurance (medical, dental, and vision) $250 contributed towards premium
• 401K with 4% matching after 1 year.
• 11 PTO days per year and 8 floating holidays.

 

Open Studios:

• Sumner Place 
• Friendship Heights
• Chevy Chase Lake

 

General Manager

RTR Pilates  |  Multi-Studio Pod Leadership

RTR Pilates is the standard of excellence in contemporary reformer Pilates, serving as the premier boutique studio in the Maryland and Virginia area. Rooted in the belief that positivity thrives through meaningful connections, we foster an environment where wellness meets community. Our studio is dedicated to empowering individuals to achieve their fitness goals while building lasting relationships and spreading joy along the way. RTR Pilates is a place to thrive — join us!

The General Manager: Visionary Leadership & Strategic Growth

As the General Manager, you are the driving force behind your pod’s success. Overseeing up to six locations, you are the chief strategist, culture creator, and business builder. By combining these six core responsibilities into four powerful pillars, your role shifts from managing tasks to leading a thriving, expanding fitness community.

1. Lead, Manage & Hold Accountable (LMA)

• Inspire & Elevate: Lead, Manage, and hold Accountable (LMA) your entire pod—empowering AGMs, Lead Instructors, and Instructors to reach their full potential. Mentor your AGMs closely, holding them to their weekly and quarterly grassroots and community touchpoint goals.
• Seamless Synergy: Cycle your schedule with your AGMs to guarantee a strong, daily leadership presence in the studios. Step in seamlessly to cover grassroots events when your AGM is off, ensuring the team is always supported and communication lines (Axle and info box) never go unanswered.
• Culture Building & Recruiting: Partner with HR to recruit, hire, and onboard top-tier talent, cultivating an unstoppable team culture from a studio’s first day of presale through its grand opening and beyond.

2. Revenue & Goals 

• Mastering the Funnel: Command top-line revenue by setting, tracking, and crushing monthly targets for each location. Meticulously audit the sales funnel (Leads → Intros → Memberships) and collaborate with marketing to execute localized promos that close conversion gaps.
• Trailblazing Launches: Be the tip of the spear for new studio openings. Lead presale efforts from build-out to launch day, crushing founding membership goals and ensuring the new location opens with fully trained staff and flawless brand standards.

3. Studio Facilities

• Impeccable Spaces: Take total ownership of facility management across all your locations. Proactively manage maintenance, repairs, and vendor relationships so that every reformer and studio space meets the highest safety and aesthetic standards.
• Operational Mastery: Conduct rigorous bi-weekly facility audits to protect brand consistency. Optimize studio schedules to ensure absolute reliability for members while maximizing business profitability and enforcing company policies with fairness and consistency.

4. Operational Results

• Uncompromising Quality: Maintain a vibrant in-studio presence to personally connect with members and set the gold standard for instruction. Regularly evaluate instructor performance to ensure every class delivers an exceptional, high-energy experience.
• Fostering Lifelong Loyalty: Actively protect the community by monitoring churn and executing strategic member-save initiatives. 
• The RTR Hospitality Way: Handle all high-level member escalations with grace, empathy, and solution-driven professionalism, proving to members that their experience is your ultimate priority.

5. Schedule Consistency

• Flawless Orchestration: Take command of our scheduling platforms (Mariana Tek and Net Gym) to ensure the studio’s heartbeat—our instructor lineup and class availability—runs seamlessly and with absolute precision.
• Leading from the Front: Fiercely protect the client experience by teaching up to 10 dynamic classes weekly. By stepping in when consistency and reliability are needed, you ensure our schedule never misses a beat while modeling top-tier instruction for your team.
• Strategic Maximization: Artfully design a schedule that delivers maximum class options for ultimate member satisfaction while driving smart business growth. Your goal is to curate a buzzing, high-energy environment that consistently achieves a robust 75% class utilization rate across all studios.

Requirements

• 2+ years of fitness (or related) management experience.
• Fitness teaching experience preferred.
• Proficient in fitness software and analytics.
• Passion for fitness, with knowledge of industry trends and best practices.
• Studio-based presence at all managed locations.

Traits & Characteristics

• Leadership and team management: the ability to lead and inspire a multi-studio team, fostering a positive work environment and professional development.
• Strategic thinking and problem solving: a proactive approach to identifying growth opportunities and addressing challenges.
• Financial acumen: the ability to manage budgets, track studio finances, and report on performance — including revenue streams, churn, and sales strategy.
• Communication and interpersonal skills: builds meaningful connections with clients and staff and fosters community within every studio.
• Adaptability and flexibility: open to flexible on-site arrangements and the dynamic nature of a growing business.

Compensation & Benefits

• Total Ontarget Earnings Package $97,200 – $117,400

• • Base salary: $72,000–$75,000, 
  • Compensation for teaching classes  (6-10 classes per week) $15,000 – $25,000
  • Monthly revenue share bonus $600-$1200 per month
  • Health insurance (medical, dental, and vision) $250 contributed towards premium
• 401K with matching 4%
• 11 PTO days per year and 8 paid holidays.
• Employment is contingent upon passing a background check.

 

Open Studios:

• Potomac/Sumner Place

 

Training & Development Manager

RTR Pilates is the standard of excellence in contemporary reformer Pilates, serving as the premier boutique studio in the Maryland, DC and Virginia area. Rooted in the belief that positivity thrives through meaningful connections, we foster an environment where wellness meets community. Our studio is dedicated to empowering individuals to achieve their fitness goals while building lasting relationships and spreading joy along the way. RTR Pilates is a place to thrive, join us!

The Training & Development Manager will be responsible for leading the development and growth of all instructors at RTR Pilates, ensuring that our team is equipped with the skills, knowledge, and resources they need to succeed. This role requires a strategic, big-picture thinker who can oversee the RTR Academy, manage the entire instructor training and development lifecycle, and implement strategies that foster professional growth across all studios. The Manager will work closely with General Managers (GMs) to support instructor integration and ongoing development. Additionally, the Training & Development Manager will lead by example, teaching 10 in-person Pilates classes per week.

Major Roles:

1. Strategic Vision & Brand Standards

Act as the primary architect of RTR’s educational roadmap, ensuring world-class instruction at every studio.

• Scale the Standard: Develop, oversee, and optimize the overarching training strategy for current and future markets to ensure strict alignment with company growth and class quality standards.
• Champion the 3 Pillars: Serve as the foremost advocate for the RTR Method (Strength, Longevity, and Endurance). Define, evolve, and strategically integrate these pillars into all studio programming.
• Drive Performance: Establish KPIs for the training program to meticulously track trainee success rates, instructor retention, and overarching quality metrics.

2. Talent Acquisition & Academy Leadership

Lead the discovery and cultivation of top-tier fitness talent, guiding them from audition to graduation.

• Own the Pipeline: Manage the end-to-end instructor recruitment lifecycle—from dynamic auditions and interviews to seamless GM handoffs. Partner closely with HR on final interviews, background checks, and onboarding. 
• Direct the RTR Academy: Oversee the comprehensive Academy program, ensuring candidates master the RTR Method, biomechanics, and teaching standards from day one.
• Lead Expansion Training: Execute training programs in out-of-market locations to support regional studio growth, providing hands-on mentorship, practical assessments, and real-time feedback.

3. Curriculum Design & Educational Technology

Create dynamic, accessible, and cutting-edge educational resources that keep RTR at the forefront of the industry.

• Optimize the LMS: Administer and elevate the Inspire 360 Learning Management System (LMS), ensuring all digital content is engaging, current, and universally accessible.
• Innovate Resources: Create and continuously refine all RTR Academy materials, including comprehensive training manuals, video libraries, assessments, and session curriculums. Sq Own the ACE partnership.
• Map the Journey: Develop the strategic timing, scheduling, and session content mapping for all incoming Academy cohorts. 

4. Performance Coaching & Continuous Development

Empower our existing instructor base through ongoing education, mentorship, and accountability.

• Elevate Veteran Talent: Design the strategy for ongoing instructor development, identifying skill gaps and creating continuing education workshops that keep our team sharp and inspired.
• Integrate the Method: Lead the rollout and ongoing education of the 3 Pillars initiative, training current instructors on how to seamlessly incorporate these methodologies into daily classes.
• Partner for Success: Collaborate with GMs to execute quarterly and annual performance reviews, crafting targeted development plans for both high-potential and underperforming instructors.

5. Community Leadership & In-Studio Excellence

Lead by example, embodying the RTR brand and delivering the “magic” in the studio.

• Model the Standard: Maintain a highly visible presence by teaching 10 exceptional, in-person Pilates classes per week.
• Inspire the Team: Act as a mentor on the floor, supporting current instructors in troubleshooting challenges, refining their technique, and finding their unique voice.
• Cultivate Connection: Drive the RTR culture of positivity and community by building authentic relationships with clients and staff alike

 

Requirements:

• Brand & Method Mastery: Deep understanding of boutique Pilates and the RTR Method, or a strong commitment to complete brand immersion and method adoption upon hire.
• Leadership & Mentorship: Strong leadership skills with the ability to inspire, mentor, and elevate a team without relying solely on direct reporting authority. Proven ability to lead educational initiatives, guide instructors, and foster high-performance training culture.
• Industry Knowledge: Strong background in fitness education, instructional design, or program development. Passion for fitness with knowledge of industry trends, teaching innovations, and training best practices.
• Location & Travel: Flexible on-site work arrangements within the DMV area, with willingness to travel occasionally for out-of-market studio training (100% company-reimbursed travel).

Preferred Qualifications:

• 1+ years of teaching experience at RTR Pilates.
• Graduate of the RTR Pilates Training Program/Academy.

Traits & Characteristics:

• • Emotional Intelligence: Communicates with deep empathy and active listening; adept at delivering constructive, supportive feedback that builds confidence in instructors and trainees alike.
  • Strategic Agility: Effortlessly shifts between high-level brand vision and the tactical execution of day-to-day training operations.

• Culture & Brand Champion: Brings infectious positivity and authentic passion for the RTR brand, acting as an enthusiastic advocate for our community and the 3 Pillars initiative.

• Adaptable & Solution-Oriented: Thrives in a dynamic boutique studio environment; handles unexpected operational or trainee challenges with composure and creativity.

• Growth Mindset: Driven by a personal passion for lifelong learning, constantly seeking fresh perspective and innovative ways to elevate training quality.

 

Salary & Benefits: 

• Total On-Target Earnings Package: $107,000-$124,000
  • Base Salary: $80,000-85,000/year
  • Compensation for teaching classes (8-10 classes week) $18,000-$26,000
  • Performance Bonuses: Additional earning potential via per-session bonuses for large cohorts (8+ trainees) and volume bonuses for running more than 4 training sessions per year. Estimated $6-10,000/year
  • Health insurance (medical, dental, and vision) $250 contributed towards premium
  • 401K with 4% matching (after one year) 
  • PTO 11 days/year, 8 holidays

 

Elevate Your Career: Join the RTR Pilates Training Academy to Become a Pilates Instructor

Are you passionate about movement and ready to inspire others? The RTR Pilates Training Academy is our immersive, in-house program designed to turn Pilates enthusiasts into world-class instructors.

We don’t just teach you the exercises; we mentor you in the RTR Method—a blend of anatomy-based education, precision cueing, and professional excellence. Whether you’re looking to transition into fitness full-time or deepen your movement expertise, our Academy provides the roadmap to your success.

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Program Seasons

We host four cohorts throughout the year. Join us for the season that fits your schedule:

• Spring Academy

• Summer Academy

• Fall Academy

• Winter Academy

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Compensation & Growth

We believe in investing in our talent from day one.

• During Training: $17.65/hour (Includes ~80–100 in-person hours + observation and coursework).

• Post-Graduation: $35-$80 total estimated compensation (includes classes taught and commission approx. 4-8 classes a week)

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What You’ll Do

This is a hands-on, rigorous program designed for those committed to the craft.

• Learn & Observe: Attend all workshops and complete ~25 hours of outside study, including manual reviews and video training.

• Practice & Refine: Participate in team-teaching and apply real-time feedback from master instructors.

• Lead with Clarity: Develop class plans that emphasize proper alignment, safety, and the signature RTR energy.

• Build Community: Contribute to a collaborative, supportive environment with your fellow trainees.

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Who You Are

• Movement-Minded: You have a solid background in movement and a curiosity for anatomy or biomechanics.

• Motivated: You’re either a Pilates practitioner or highly driven to master the discipline.

• Communicator: You possess strong verbal skills and a willingness to learn precise cueing.

• Professional: You are reliable, open to coaching, and passionate about a career in the fitness industry.

• Teaching experience is a plus, but a great attitude and a “student mindset” are required!

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If this sounds like you, apply below!