Assistant General Manager

RTR Pilates | Reports to General Manager

RTR Pilates is the standard of excellence in contemporary reformer Pilates, serving as the premier boutique studio in the Maryland and Virginia area. Rooted in the belief that positivity thrives through meaningful connections, we foster an environment where wellness meets community. Our studio is dedicated to empowering individuals to achieve their fitness goals while building lasting relationships and spreading joy along the way. RTR Pilates is a place to thrive — join us!

The AGM: Heart, Hustle, and Operational Excellence

As the Assistant General Manager, you are the energetic core of the studio. You bridge the gap between high-level strategy and daily execution, ensuring that our team thrives, our community grows, and our members experience the absolute best of our brand every single day.

1. Client relations     

• Strategic Partnership: Collaborate seamlessly with your General Manager to optimize the sales funnel (Leads → Intros → Memberships). Identify growth opportunities and execute localized initiatives to crush monthly revenue targets.
• Flawless Execution: Take ownership of daily studio readiness. Ensure inventory is fully stocked and every reformer is maintained to the highest safety and aesthetic standards.
• Consistent Leadership: Provide a steady, reliable presence four days a week once a week across all dayparts (mornings, mid-days, evenings, and weekends).

2. RTR Vibe

• The RTR Hospitality Way: Serve as the beating heart of client relations. Flawlessly manage daily communications (Axle, texts, info box), ensuring every lead and member receives a prompt, professional, and warmly solution-oriented response.
• Loyalty & Retention: Proactively track churn data with the GM and execute thoughtful member-save strategies to re-engage at-risk clients and build lifelong loyalty.
• Vibrant Ambassadorship: Foster a fiercely inclusive, high-energy environment where the RTR mission thrives. Ensure staff and clients feel inspired, valued, and connected the moment they walk through the doors.

3. Grassroots & Events

• Grassroots Momentum: Be the face of RTR in your neighborhood. Spearhead high-impact lead-generating events, host quarterly member-appreciation events, and boldly forge local partnerships (driving at least four strategic touchpoints per week).
• Digital Storytelling: Capture the magnetic energy of your studio events, supplying the social media team with dynamic content that drives leads and amplifies local brand awareness.
• Market Expansion: Fuel excitement for new pod locations by driving presale blitzes, staffing pop-ups, and establishing our signature culture in new markets from day one.

4. Teaching the RTR Way

• Inspiring Instruction: Lead from the front by teaching high-energy, brand-consistent reformer classes, open houses, and workshops that keep clients coming back for more. 8-12 classes per week.
• Team Elevation: Partner with the GM to mentor and elevate the coaching team. Provide regular evaluations and actionable feedback to guarantee the RTR Hospitality Way is delivered flawlessly in every single class.

5. New Client Journey :

• New Client Journey: Take ownership of the new member lifecycle—from initial lead to first visit, and intro offer to full membership. Guarantee that every step of the funnel is anchored by authentic, human touchpoints that build lasting loyalty and shape the future of the RTR community.
• Strategic Intro Workshops: Capitalize on seasonal lead surges by organizing and leading dynamic Intro Workshops. Serve as the essential bridge between a raw lead and a Level 1 class, equipping brand-new clients with the confidence, foundational skills, and connection they need to seamlessly transition into our regular schedule.
• Seasonal Sales Execution: Champion the on-the-ground rollout of seasonal sales strategies as determined by the Sales and Marketing team. Drive these strategic initiatives on the studio floor, ensuring flawless execution to maximize conversions, capitalize on campaign momentum, and hit targeted membership goals.

 

Accountability

• Reports to the General Manager, who holds the AGM accountable to weekly scorecard metrics — including partnership touchpoints, event execution, and spreadsheet upkeep.

Requirements

• Fitness teaching experience preferred; client relations experience a plus.
• Genuine passion for fitness and a solid understanding of industry trends.
• Desire to learn fitness software, analytics, and financial acumen in preparation for a GM role.
• Ability to work on-site at managed locations within the DMV (District, Maryland, Virginia) area.
• Schedule flexibility to meet the needs of the community, including early mornings, evenings, and weekends for class instruction, events, and studio coverage.
• Employment is contingent upon successfully completing a background check.

Compensation & Benefits

• Total On target Earnings Package $72,400 – $89,600

• • Base salary: $48,000–$52,000, 
  • Compensation for teaching classes  (8-12 classes per week) $16,600 – $25,000
  • Monthly revenue share bonus $400-$800 per month
  • Health insurance (medical, dental, and vision) $250 contributed towards premium
• 401K with 4% matching after 1 year.
• 11 PTO days per year and 8 floating holidays.

 

Open Studios:

• Friendship Heights
• Chevy Chase Lake

 

Office & Operations Coordinator

RTR Pilates is the standard of excellence in contemporary reformer Pilates, serving as the premier boutique studio in the Maryland, Virginia, and  Philadelphia area. Rooted in the belief that positivity thrives through meaningful connections, we foster an environment where wellness meets community. Our studio is dedicated to empowering individuals to achieve their fitness goals while building lasting relationships and spreading joy along the way. RTR Pilates is a place to thrive, join us!

The Office & Operations Coordinator plays a critical role in supporting RTR Pilates’ headquarters operations, leadership team, and growth initiatives. Serving as the central hub for administrative excellence, this position oversees human resources support, client relations, and day-to-day office operations. The ideal candidate is highly organized, polished, collaborative, and thrives in a fast-paced environment.

Major Roles

HR & Onboarding Execution:
Partner with our HR Manager to ensure new hires have a seamless start. Manage interview scheduling, process Paylocity paperwork accurately and keep employee records organized. Assist with recruitment.

HQ Operations & Space Management: Keep our Potomac headquarters looking polished and running without a hitch. Take full ownership of vendor relationships, deliveries, and shared office spaces so HQ represents our high brand standards every day. 

Studio Inventory &Logistics:

Anticipate inventory needs for retail items like grip socks and marketing materials, and coordinate new-hire asset uploads (like studio headshots) promptly. 

Executive Support and Flow:

Clear the runway for the Director of Operations and Fractional COO. Prep meeting materials, and handle administrative details so leadership can stay focused on strategic studio expansion. 

Brand & Client Relations: Serve as the welcoming voice of RTR Pilates HQ. Manage incoming phone calls, the central info inbox, and donation requests with a warm, helpful touch that reflects a premier boutique fitness brand.

 

Requirements & Qualifications

• 1–3 years of experience in an administrative, office support, client service, or operations role (experience in boutique fitness, hospitality, wellness, or service-based environments is a plus).
• Proven ability to support executive leadership across Operations, HR, Marketing,  and Client Relations.
• Strong written and verbal communication skills with a professional and welcoming demeanor.
• Proficiency in basic office software and technology (email, calendar management, spreadsheets, document processing).
• Strong organizational skills with the ability to manage multiple priorities in an in-person, fast-paced setting.

Availability & Work Style

• Available to work 30–40 hours per week, fully in-person at the Potomac headquarters.
• Reliable, punctual, and consistent in attendance and task follow-through.

Traits & Characteristics

• Organizational Skills: Highly organized with a strong ability to manage schedules, coordinate meetings, and ensure all administrative workflows are completed efficiently.
• Communication Skills: Acts as a central hub for communication, possessing exceptional verbal and written skills across internal and external stakeholders.
• Interpersonal Skills: Builds positive relationships across teams and fosters a collaborative, welcoming work environment.
• Adaptability: Flexible and skilled at managing shifting priorities across diverse functional areas including HR, Client Relations, and Facilities.
• Process-Oriented Mindset: Thrives when working within established systems, recognizing the value of consistency across lead tracking, communications, and daily operations.

Salary & Benefits

• $20.00–$25.00/hour (commensurate with experience and qualifications)
• Health Insurance (medical, dental, and vision)
• 401(k) retirement plan
• Paid Time Off (11 PTO days/year plus 8 paid holidays)

 

Elevate Your Career: Join the RTR Pilates Training Academy to Become a Pilates Instructor

Are you passionate about movement and ready to inspire others? The RTR Pilates Training Academy is our immersive, in-house program designed to turn Pilates enthusiasts into world-class instructors.

We don’t just teach you the exercises; we mentor you in the RTR Method—a blend of anatomy-based education, precision cueing, and professional excellence. Whether you’re looking to transition into fitness full-time or deepen your movement expertise, our Academy provides the roadmap to your success.

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Program Seasons

We host four cohorts throughout the year. Join us for the season that fits your schedule:

• Spring Academy

• Summer Academy

• Fall Academy

• Winter Academy

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Compensation & Growth

We believe in investing in our talent from day one.

• During Training: $17.65/hour (Includes ~80–100 in-person hours + observation and coursework).

• Post-Graduation: $35-$80 total estimated compensation (includes classes taught and commission approx. 4-8 classes a week)

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What You’ll Do

This is a hands-on, rigorous program designed for those committed to the craft.

• Learn & Observe: Attend all workshops and complete ~25 hours of outside study, including manual reviews and video training.

• Practice & Refine: Participate in team-teaching and apply real-time feedback from master instructors.

• Lead with Clarity: Develop class plans that emphasize proper alignment, safety, and the signature RTR energy.

• Build Community: Contribute to a collaborative, supportive environment with your fellow trainees.

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Who You Are

• Movement-Minded: You have a solid background in movement and a curiosity for anatomy or biomechanics.

• Motivated: You’re either a Pilates practitioner or highly driven to master the discipline.

• Communicator: You possess strong verbal skills and a willingness to learn precise cueing.

• Professional: You are reliable, open to coaching, and passionate about a career in the fitness industry.

• Teaching experience is a plus, but a great attitude and a “student mindset” are required!

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If this sounds like you, apply below!